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Frequently Asked Questions (FAQ)
Pre- sales questions
Q - How long does it take to set up an account?
A - Your account will be setup automatically within in few hours of ordering.

Q - I already have my domain name registered, how can I be hosted by HostKan.com?
A - Just signup for one of our plans and send us an e-mail with your domain name and then change the DNS settings listed with your registrar.

Q - Are there any hidden costs, or setup fees?
A - NO setup fees on all web hosting orders.

Q - What is yor name server Information?
A - NameServer1: ns1.Hostkan.com NameServer2: ns2.Hostkan.com.

Q - What method comes with our hosting to see the sites stats?
A - All accounts come with Analog, Awstats, Webalizer, and Last visitors.

Q - What methods of payment do you accept?
A - We accept Visa , Mastercard , 2checkout, Paypal .


Control panel
Q - What control panel do you use ?
A - The control panel we use is called cPanel.

Q - How do I access my control panel?
A - You can login to your control panel at http://yoursite.com/cpanel

Q - Is there a manual I can reference to use Cpanel?
A - Yes, access it by clicking here or you can access it within your control panel.

Q - Do you have Documentation for our control panel?
A - Yes, Documentation for control panel, cPanel is available Click here to view it.

FTP
Q - Where can I download a free FTP?
A - We recommend downloading Filezilla FTP click here.

Q - It's not letting me upload my files what's wrong?
A - Make sure you are uploading to the right web directory which is the public_html folder.

Q - Why doesn't my ftp password change when I change my Cpanel password?
A - Allow 24 hours for your FTP password to sync with your Cpanel password.

Q - My FTP is really slow or disconnects often. Why?
A - Go into your FTP options and see if passive mode is checked, if it is, uncheck it. If it is not checked, try checking it.

Q - Why does my FTP fail to connect?
A - If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall could be blocking it. 2. Make sure you have the IP address in your welcome email for host name (only the numbers, don't add ftp, www or anything)

Affiliates
Q - How do I sign up to be a HostKan Affiliate?
A - It's easy! You can reach the sign up form directly from our affiliate's link Sing Up Now !

Q - How long will it take to become a HostKan Affiliate?
> A - After you comlete the sign-up form , your account is created instantly and you can start earning commissions immediately!

Q - How much can I earn?
A - There is no limit to your earnings potential! Simply sign up customers through our affiliate program and receive 30% commission.

Q - How often will I be paid?
A - Commissions are paid when affiliates reach a $20 commission balance. Commission balances that have not yet reached $20 will carry over to the next month until the $20 minimum has been reached.

Q - Do I have to have a web site with HostKan to become an affiliate?
A - No! You do not have to be a HostKan customer to join our affiliate program.



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